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RETURN & REFUND POLICY

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your item.

Returns

To be eligible for a return:
• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• You must contact us before sending any item back.

Please do not return products to the address shown on the original shipping package. Return instructions and the appropriate return address will be provided after your return request has been approved.

Non-returnable Items

The following items are not eligible for return:
• Gift cards
• Personalized or customized products
• Items damaged through misuse

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Please include your order number and clear photos or videos showing the issue.

We will review the request and provide an appropriate resolution, which may include a replacement or refund.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process the refund.

Return Shipping

Customers are responsible for return shipping costs for returns due to change of mind, incorrect size/color selection, or other customer-related reasons.

If the item is damaged, defective, or incorrect due to our error, we will provide appropriate return or refund instructions at no additional cost to the customer.

Cancellations

Orders may be cancelled within 1 hour of placing the order, provided the order has not already been processed or shipped.

After the 1-hour cancellation window, we cannot guarantee that the order can be cancelled or modified. If an order has already been processed or shipped, cancellation may no longer be possible.

Contact

To request a return, refund, or cancellation, please contact:
support@slowtail.com