Shipping policy

SHIPPING POLICY

We currently ship to customers in the United States.

Processing Time
Orders are typically processed within 1–3 business days. Processing times may vary depending on product availability, order volume, or other circumstances.

Shipping Time
5–20 business days. Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, holidays, or other circumstances beyond our control.

Shipping Cost
We currently offer Free Standard Shipping on orders shipped to the United States unless otherwise stated at checkout.

Tracking Information
Once your order has shipped, tracking information will be provided by email when available. Please allow some time for tracking information to become active after shipment.

Multiple Packages
Items in the same order may occasionally be shipped separately and arrive at different times.

Delays
Delivery times may vary during holidays, peak seasons, weather disruptions, customs processing, carrier delays, or other circumstances beyond our control.

Incorrect Address
Customers are responsible for providing complete and accurate shipping information. Please contact us as soon as possible if you notice an error in your shipping address. Once an order has been processed or shipped, we may not be able to change the delivery address.

Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us with your order number and relevant photos or information. We will review the issue and assist you with an appropriate resolution.

Contact
For shipping questions, please contact:
support@slowtail.com